Ever wondered what happens when you shop on Amazon? Scroll through the calendar tool to book a free walking tour of an Amazon warehouse and see how our people and technology deliver for customers. Can't find a tour on your preferred date? We release new tour availability mid-month, so make sure to check back then!
Upon your arrival to the parking lot, please follow the signs to guest parking. There is a toll barrier at the entrance to the site. When you arrive, please press the intercom button and let security know you are here for a tour. They will open the gate for you. Remember to follow the one way system and reverse park.
Please use pedestrian walkways and crossings and follow signs to the entrance. Once at the access gate, press the buzzer for reception staff. After entering, make your way into reception and one of our Tour Guides will be ready to greet you.
To ensure the safety, comfort, and security of all guests, we require visitors to follow our dress code while participating in warehouse tours. Guests must wear flat, closed-toed, and closed-heeled shoes (no sandals, clogs, Crocs, or high heels). We recommend comfortable shoes or trainers.
Visitor badges must be worn at all times for security and identification purposes (Amazon will issue breakaway-type lanyards upon check-in). Long hair must be pulled at or above shoulder length. Loose-fitting clothing and accessories (such as long-hanging jewelry, scarves, or ties) are not permitted. Headscarves worn for religious reasons are permitted but must be tucked in securely. Other attire or head coverings worn for religious reasons are permitted, provided they do not create a safety hazard.
Not Permitted:Â Sandals, clogs, Crocs, high heels, or other unstable footwear. Offensive or revealing clothing.
Our warehouse is an active work environment with moving equipment, shelving, and uneven surfaces. Appropriate attire, identification, and footwear help reduce the risk of injury and ensure security.
Visitors who do not meet these requirements will not be permitted to join the tour.
We welcome young visitors to experience our warehouse tours; however, for safety and security reasons, the following rules apply to all minors (under age 18).
The minimum age for tour participation is 6 years old. Children younger than 6 years old will not be permitted on tours. All minors must be accompanied by a responsible adult (age 18 or older) who presents a valid government-issued photo ID at check-in. For groups of children, there must be at least 1 adult for every 10 minors in attendance. Accompanying adults are responsible for the behavior, safety, and supervision of minors at all times during the tour. Our warehouse is an active environment with moving equipment and machinery. For the safety of all guests, minors must remain with their group and follow all safety instructions from our tour staff. Children must be able to walk the tour route without assistance and wear required safety attire (see Attire). Guests who do not meet these requirements will not be permitted to join the tour.
To request a specific accommodation for a tour, please submit a request via the Amazon Tours Help Centre ahead of registration to confirm we can support.
Pets are not authorised on the tour. Service animals are permitted in all public areas and on the tour. Service animals are dogs that have been individually trained to do work or perform tasks for the benefit of an individual with a disability and does not include emotional support, comfort, or companionship animals.
Photography is permitted at designated photo spots only. Your Tour Leader will let you know when and where photos are allowed. Outside of these areas, all photography, filming, and recording is strictly prohibited. Mobile phones must remain in your pocket while on the tour floor. Smart glasses, wearable cameras, or augmented-reality devices (such as Meta Glasses) are not permitted on the tour.
You may bring your cell-phone, wallet, keys, and transparent water bottle on the tour. We ask that you keep all bags, and backpacks at home or in a vehicle, unless medically necessary. If you cannot leave these behind, our team will provide a safe location for you to leave these items for the duration of your visit. While we encourage guests to bring a clear water bottle to stay hydrated throughout the tour, other outside food and drink will not be permitted.
