Each tour is approximately 60-90 minutes long. On the tour you may walk up and down at least one flight of stairs and walk approximately 1 mile.

Early arrival is strongly recommended. Plan to arrive 15 minutes prior to your tour. If guests do not arrive on time, the tour will start without you. Once the tour has begun, guests will not be able to join the tour.

All guests must wear flat, closed-toed, and closed-heeled shoes (no sandals, clogs or high heels). We recommend wearing comfortable shoes or sneakers. Additionally, long hair must be pulled at or above shoulder length. Loose fitting clothing (long-hanging jewelry, scarves, or ties) are not permitted. Headscarves worn for religious reasons are permitted but must be tucked in securely.

Upon your arrival, your tour leader will ask for a government issued photo ID. Please ensure that guest information submitted during sign-up matches the guest ID.

Guests must sign up for the tour prior to arrival. Walk-ins will not be admitted into the tour.

Children must be six years of age or older to attend the tour. Visitors may not carry young children on the tour. Guests under the age of 18 must be accompanied by an adult.

Amazon Fulfillment Centers are accessible facilities. To request a specific accommodation for a tour, please reach out via the Amazon Tours Help Center ahead of registration to confirm we can support.

Pets are not authorized on the tour. Service animals are permitted in all public areas and on the tour. Service animals are dogs that have been individually trained to do work or perform tasks for the benefit of an individual with a disability and does not include emotional support, comfort, or companionship animals.

Tours are conducted in the local language. Sign Language support is available with at least two weeks advanced notice.

Guests will be asked to adhere to any local COVID-19 regulations while inside the building.

While cell phones are allowed on the tour, still photography is only permitted in designated photo spots along the tour.

You may bring your wallet, keys, cell phone, and transparent water bottle on the tour. We ask that you keep all bags and backpacks at home or in a vehicle, unless medically necessary. Outside food and drink will not be permitted.