Ever wondered what happens when you shop on Amazon? Scroll through the calendar tool to book a free walking tour of an Amazon warehouse and see how our people and technology deliver for customers. Can't find a tour on your preferred date? We release new tour availability mid-month, so make sure to check back then!
Interested in booking a private tour? Groups of 10 - 25 are welcome to submit a request for a private group tour on our Help Center. DET3 currently offers private sessions on Wednesdays at 10:00AM & 2:00PM. Private tours can be booked up to two months in advance and are subject to availability.
Please arrive 15 minutes early to find parking. All guests must proceed to the Guard Shack and stop at the gate arms for entrance into our parking lot. If entering off of Featherstone Road, please turn into the lot across from Bay Street or Lynch Avenue. If entering from N Opdyke Road, please drive north to the Guard Shack nearest Featherstone Road. Once there, use the intercom to let the security guard know that you are visiting for a tour.
Once through the gate, head directly toward the Tour Entrance, also listed as Recruiting Entrance at the corner of the building extension. Please do not enter through the doors under the blue archway. Designated guest parking is located along the front of the building, closest to the Recruiting Entrance. Your Tour Guide will be there to greet you.
The Fulfillment Center has two addresses - 1200 and 1220 Featherstone Rd. Either can be used with GPS as the addresses are both in the same building, but tour guests will use the Recruiting Office to enter (1220 Featherstone Rd.).
This facility has a secured parking lot. You can enter at the Guard Shack near the light on Featherstone and Bay St. If entering at the Featherstone light, it will be your first right. If coming from Opdyke Rd., it will be the last left turn before the Featherstone light. You will need to check in with the security guard and let them know you are here for the tour.
To ensure the safety, comfort, and security of all guests, we require visitors to follow our dress code while participating in warehouse tours. Guests must wear flat, closed-toed, and closed-heeled shoes (no sandals, clogs, Crocs, or high heels). We recommend comfortable shoes or sneakers.
Visitor badges must be worn at all times for security and identification purposes (Amazon will issue breakaway-type lanyards upon check-in). Long hair must be pulled at or above shoulder length. Loose-fitting clothing and accessories (such as long-hanging jewelry, scarves, or ties) are not permitted. Headscarves worn for religious reasons are permitted but must be tucked in securely. Other attire or head coverings worn for religious reasons are permitted, provided they do not create a safety hazard.
Not Permitted:Â Sandals, clogs, Crocs, high heels, or other unstable footwear. Offensive or revealing clothing.
Our warehouse is an active work environment with moving equipment, shelving, and uneven surfaces. Appropriate attire, identification, and footwear help reduce the risk of injury and ensure security.
Visitors who do not meet these requirements will not be permitted to join the tour.
We welcome young visitors to experience our warehouse tours; however, for safety and security reasons, the following rules apply to all minors (under age 18).
The minimum age for tour participation is 6 years old. Children younger than 6 years old will not be permitted on tours. All minors must be accompanied by a responsible adult (age 18 or older) who presents a valid government-issued photo ID at check-in. For groups of children, there must be at least 1 adult for every 10 minors in attendance. Accompanying adults are responsible for the behavior, safety, and supervision of minors at all times during the tour. Our warehouse is an active environment with moving equipment and machinery. For the safety of all guests, minors must remain with their group and follow all safety instructions from our tour staff. Children must be able to walk the tour route without assistance and wear required safety attire (see Attire). Guests who do not meet these requirements will not be permitted to join the tour.
Amazon Fulfillment Centers are accessible facilities. To request a specific accommodation for a tour, please reach out via the Amazon Tours Help Center ahead of registration to confirm we can support.
Pets are not authorized on the tour. Service animals are permitted in all public areas and on the tour. Service animals are dogs that have been individually trained to do work or perform tasks for the benefit of an individual with a disability and does not include emotional support, comfort, or companionship animals.
Photography is permitted at designated photo spots only. Your Tour Leader will let you know when and where photos are allowed. Outside of these areas, all photography, filming, and recording is strictly prohibited. Mobile phones must remain in your pocket while on the tour floor. Smart glasses, wearable cameras, or augmented-reality devices (such as Meta Glasses) are not permitted on the tour.
You may bring your cell-phone, wallet, keys, and transparent water bottle on the tour. We ask that you keep all bags, and backpacks at home or in a vehicle, unless medically necessary. If you cannot leave these behind, our team will provide a safe location for you to leave these items for the duration of your visit. While we encourage guests to bring a clear water bottle to stay hydrated throughout the tour, other outside food and drink will not be permitted.
