Ever wondered what happens when you shop on Amazon? Scroll through the calendar tool to book a free walking tour of an Amazon warehouse and see how our people and technology deliver for customers. Can't find a tour on your preferred date? We release new tour availability mid-month, so make sure to check back then!
Interested in booking a private tour? Groups of 10 - 25 are welcome to submit a request for a private group tour on our Help Center. CLT4 currently offers private sessions on Wednesdays at 11:30AM & 3:00PM. Private tours can be booked up to two months in advance and are subject to availability.
Please arrive 15 minutes early to locate parking as the building has a large surface lot, including accessible parking, but no designated guest parking. Using pedestrian walkways and crossings, make your way to the Main Entrance located near the center of the facility under the blue Amazon smile sign.
Once at the Main Entrance, please proceed inside the doors. After entering, please approach the security window and let them know you are here for a tour. One of our Tour Guides will be there to greet you!
CLT4 is located just off of I-485 (Exit 9 – Outer, Exit 10 – Inner), and just a 5-minute drive from CLT Airport. Parking at CLT4 is accessible via entrances on Tuckaseegee and Todd Roads with a large selection of spots available from our surface lot. Main roads in the parking lot are bi-directional, but many have just one-way flow. Please observe posted signage including speed limits to navigate safely to any available space.
To ensure the safety, comfort, and security of all guests, we require visitors to follow our dress code while participating in warehouse tours. Guests must wear flat, closed-toed, and closed-heeled shoes (no sandals, clogs, Crocs, or high heels). We recommend comfortable shoes or sneakers.
Visitor badges must be worn at all times for security and identification purposes (Amazon will issue breakaway-type lanyards upon check-in). Long hair must be pulled at or above shoulder length. Loose-fitting clothing and accessories (such as long-hanging jewelry, scarves, or ties) are not permitted. Headscarves worn for religious reasons are permitted but must be tucked in securely. Other attire or head coverings worn for religious reasons are permitted, provided they do not create a safety hazard.
Not Permitted:Â Sandals, clogs, Crocs, high heels, or other unstable footwear. Offensive or revealing clothing.
Our warehouse is an active work environment with moving equipment, shelving, and uneven surfaces. Appropriate attire, identification, and footwear help reduce the risk of injury and ensure security.
Visitors who do not meet these requirements will not be permitted to join the tour.
We welcome young visitors to experience our warehouse tours; however, for safety and security reasons, the following rules apply to all minors (under age 18).
The minimum age for tour participation is 6 years old. Children younger than 6 years old will not be permitted on tours. All minors must be accompanied by a responsible adult (age 18 or older) who presents a valid government-issued photo ID at check-in. For groups of children, there must be at least 1 adult for every 10 minors in attendance. Accompanying adults are responsible for the behavior, safety, and supervision of minors at all times during the tour. Our warehouse is an active environment with moving equipment and machinery. For the safety of all guests, minors must remain with their group and follow all safety instructions from our tour staff. Children must be able to walk the tour route without assistance and wear required safety attire (see Attire). Guests who do not meet these requirements will not be permitted to join the tour.
Amazon Fulfillment Centers are accessible facilities. To request a specific accommodation for a tour, please reach out via the Amazon Tours Help Center ahead of registration to confirm we can support.
Pets are not authorized on the tour. Service animals are permitted in all public areas and on the tour. Service animals are dogs that have been individually trained to do work or perform tasks for the benefit of an individual with a disability and does not include emotional support, comfort, or companionship animals.
You may bring your cell-phone, wallet, keys, and transparent water bottle on the tour. We ask that you keep all bags, and backpacks at home or in a vehicle, unless medically necessary. If you cannot leave these behind, our team will provide a safe location for you to leave these items for the duration of your visit. While we encourage guests to bring a clear water bottle to stay hydrated throughout the tour, other outside food and drink will not be permitted.
